--- title: "Accessibility Statement: AODA and WCAG 2.1 | EluxAI" url: "https://eluxai.com/legal/accessibility/" description: "EluxAI's accessibility statement: our AODA commitment, WCAG 2.1 Level AA target, measures in place, known limits, alternative formats and how to send feedback." --- # Accessibility Statement: AODA and WCAG 2.1 | EluxAI # Accessibility statement How EluxAI works to make our website, our customer service and the AI agents we deploy usable by everyone, including people with disabilities. Last updated: September 12, 2026 ## Our accessibility commitment EluxAI is committed to giving people with disabilities equal opportunity to use our website, understand our services and work with our team. We aim to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, known as the AODA, and the standards made under it. We treat accessibility as ongoing work, not a finished project. This statement covers the eluxai.com website, our customer service and the AI agents we deploy for clients. It also explains how to get help if something does not work for you. ## Standards we follow We design and test our website to conform with the [Web Content Accessibility Guidelines 2.1](https://www.w3.org/TR/WCAG21/ "Web Content Accessibility Guidelines 2.1") at Level AA. The AODA's Integrated Accessibility Standards Regulation refers to WCAG 2.0 Level AA. Version 2.1 keeps all of those success criteria and adds more for mobile users, people with low vision and people with cognitive disabilities. Conformance is a goal we test against, not a certification, and this statement reflects our own review of the website. We also follow the customer service standards in the same regulation. The Government of Ontario explains these obligations on its [accessibility laws page](https://www.ontario.ca/page/about-accessibility-laws "About accessibility laws in Ontario"). ## Measures we have taken We build accessibility into the website from the start rather than adding it after launch. Current measures include: - **Semantic HTML.** Pages use headings, landmarks, lists and tables in a logical order, so screen readers can navigate them. - **Keyboard navigation.** Every link, button and form field works with a keyboard, and a skip link jumps straight to the main content. - **Visible focus.** Interactive elements show a clear focus indicator, so keyboard users can always see where they are. - **Colour contrast.** Text and key interface elements are designed to meet WCAG AA contrast ratios. Colour is never the only way we convey information. - **Reduced motion.** Animations switch off when your device or browser asks for reduced motion. - **Text alternatives.** Informative images have descriptive alternative text, and decorative images are hidden from assistive technology. - **Accessible forms.** Form fields have visible labels, required fields are identified, and the contact form works without a mouse. - **Responsive layout.** Pages reflow on small screens and support browser zoom and larger text settings. - **Descriptive links.** Links describe their destination, so they make sense when a screen reader lists them out of context. - **Plain language.** We write clearly and explain technical terms when we use them. We check new pages with automated accessibility tools and manual keyboard testing before they go live. ## Known limitations Despite our efforts, some content may not yet be fully accessible. We know about the following limitations and are working on them: - Wide comparison tables scroll sideways on small screens, which can be harder to follow with screen magnification. - Reports that agents generate for clients, such as PDF and spreadsheet exports, may not be fully tagged for screen readers. Accessible versions are available on request. - Third-party websites we link to, such as government or standards sites, are outside our control. - AI voice agents may misunderstand atypical speech, including some speech disabilities. Clients can offer text or email as alternatives and set agents to transfer calls to a person. If you find a barrier we have not listed, tell us. Your report helps us fix it sooner. ## Alternative formats and communication supports Accessible formats and communication supports are available on request, at no extra cost. Examples include large print, accessible PDF or word processor documents, plain text versions and information read aloud by phone. We will work with you to find a suitable format and deliver it in a timely manner. To request an alternative format of any page, document, quote or report, email or call us and describe the format you need. ## Accessible customer service Our customer service follows the principles of dignity, independence, integration and equal opportunity. We communicate with people in ways that take their disability into account, and we give extra time when someone needs it. ### Assistive devices, support persons and service animals You are welcome to use your own assistive devices when dealing with us. If we meet in person, service animals and support persons are welcome. You may bring a support person to any meeting or call. ### Communicating with our team and our agents You can reach us by phone, email or our website form, whichever works best for you. Calls placed through a relay service, such as video relay or IP relay, are welcome. When our AI agents answer for a client, people who are deaf, hard of hearing or speech-impaired can use text or email where the client offers those channels. If you need information in a different way after a call or meeting, such as a written summary, ask and we will arrange it. ### Temporary disruptions If a feature, channel or service that people with disabilities rely on becomes unavailable, we will post a notice on our website. The notice will explain the reason, the expected length of the disruption and the alternatives available. ### Training Everyone who deals with the public or clients for us receives training on accessible customer service. Training covers how to interact with people who use assistive devices, service animals or support persons. We repeat training when our policies change. ## Feedback and response times We welcome feedback on the accessibility of our website, services and agents. You can send it by email, by phone or through our contact page, and you may do so anonymously. We acknowledge feedback within two business days and give a full response within 10 business days. If a barrier stops you from getting information you need now, tell us. We will get the information to you another way while we work on a fix. We review all accessibility feedback when planning website updates. Feedback is shared only with the people who need it to respond and make improvements. ## Contact us about accessibility Send accessibility feedback, format requests and accommodation requests to our team. People answer Monday to Friday, 9 a.m. to 6 p.m. Eastern. - Email: [innovation@eluxai.com](mailto:innovation@eluxai.com "Email innovation@eluxai.com") - Phone: [(289) 800-1722](tel:+12898001722 "Call EluxAI at (289) 800-1722") - Location: Markham, Ontario, Canada Barriers can also be reported through our [contact page](/contact/ "Contact EluxAI"), and related commitments appear in our [legal documents](/legal/ "Legal information").